Refund policy

 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at communications@chutzy.co.uk

If your return is accepted, unless due to a fault, you will need to cover the cost of return shipping, as we are unable to absorb these costs.  You will receive instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at communications@chutzy.co.uk

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You will occasionally see little black or dark brown marks either inside one of the holes and on the charms / pendants, or on the inside surface of beads. This is a result of the way in which each piece has to be individually hung on a bead frame in the kiln because they are glazed all over. The high-temperature wire on which they are strung leaves a mark in the glaze where they meet.

This is part of the handmade nature of these pieces and should not be considered a fault.

Please carefully look at each piece before purchasing, each charm is hand made and slight imperfections are to be expected and reflect the handmade nature of Chutzy products. This will not be considered a refundable fault.

If you are a perfectionist these may not be for you! 

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and earrings due to hygiene laws.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We do not offer exchanges at this time. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at communications@chutzy.co.uk