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Product information
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What is your jewellery made from?
All Chutzy jewellery is handmade using porcelain and stainless steel chain / findings
You will occasionally see little black or dark brown marks either inside one of the holes and on the charms / pendants, or on the inside surface of beads. This is a result of the way in which each piece has to be individually hung on a bead frame in the kiln because they are glazed all over. The high-temperature wire on which they are strung leaves a mark in the glaze where they meet.
This is part of the handmade nature of these pieces and should not be considered a fault.
Please carefully look at each piece before purchasing, each charm is hand made and slight imperfections are to be expected and reflect the handmade nature of Chutzy products!
How do I care for my jewellery?
Please do not wear your Chutzy pieces in the bath or shower. Although porcelain is very durable, take care not to knock against hard surfaces, and take care to store back in your pouch or favoured jewellery spot to protect these precious pieces!
Stainless steel is wonderfully low-maintenance, but a little TLC will keep it looking shiny for years.
- Keep it clean: Wipe gently with a soft cloth after wearing to remove oils and fingerprints.
- Wash occasionally: Use mild soap and warm water, then dry thoroughly.
- Avoid harsh chemicals: Perfume, chlorine, and cleaning products can dull the finish.
- Store safely: Keep in a dry spot or pouch to prevent scratches.
Your Chutzy piece is made to be worn and loved with these easy steps, it’ll stay as gorgeous as the day you got it.
How often is the shop updated?
Chutzy has a monthly drop of new treasures and treats!
Do you do custom pieces?
Please get in touch at communications@chutzy.co.uk to discuss custom pieces!
Shipping
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Where do you ship to?
UK shipping
Shipping to the UK including Northern Ireland and the Channel Islands costs £3.95. All orders are shipped using Royal Mail Tracked 24 Hour delivery, you will receive tracking details upon shipment.
International shipping
This shipment method costs £10.50
All international orders including EU orders will face import charges when purchasing from the UK. You may be required to pay import taxes or duties depending on the destination. We are not responsible for the amount or payment of these duties and the customer must organise payment themselves.
How long does shipping take?
We aim to dispatch your order within 2-3 days.
UK orders will be delivered between 5-7 days.
International orders may take up to 2 weeks or longer due to customs.
How do I track my order?
You will receive tracking information upon shipment.
Returns
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How do I return an item?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the order number or proof of purchase.
To start a return, you can contact us at:
communications@chutzy.co.uk
If your return is accepted, unless due to a fault, you will need to cover the cost of return shipping, as we are unable to absorb these costs. You will receive instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at communications@chutzy.co.uk
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
You will occasionally see little black or dark brown marks either inside one of the holes and on the charms / pendants, or on the inside surface of beads. This is a result of the way in which each piece has to be individually hung on a bead frame in the kiln because they are glazed all over. The high-temperature wire on which they are strung leaves a mark in the glaze where they meet.
This is part of the handmade nature of these pieces and should not be considered a fault.
Please carefully look at each piece before purchasing, each charm is hand made and slight imperfections are to be expected and reflect the handmade nature of Chutzy products. This will not be considered a refundable fault.
If you are a perfectionist these may not be for you!
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items), and earrings due to hygiene laws.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
How long does it take to process my return?
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at:
communications@chutzy.co.uk
Can I make exchanges?
We do not offer exchanges at this time. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Have another question?
Get in-touch and we will respond to your email within 24 hours!